The agency in charge of security at the Ninoy Aquino International Airport may face sanctions for lapses its guards committed during the fracas between showbiz couple Raymart Santiago and Claudine Barretto and Inquirer columnist Ramon Tulfo, the Philippine National Police (PNP) said recently.

Chief Superintendent Tomas Rentoy, head of the PNP’s Supervisory Office for Security and Investigation Agency, said Lanting Security and Watchman Agency and its security guards clearly committed blunders during the incident.

“Admittedly, there were lapses committed, otherwise, nobody would have come to physical harm, including the ganging up on Mon Tulfo. So we really believe there were lapses,” Rentoy said. He identified at least two lapses: “[First], they should have restrained the others from beating up Mon Tulfo and pacified them. [Second], they should have taken the parties to the office for investigation.”

Bishop Cruz advised the management of Cebu Pacific to improve their poor customer service, which had sparked the ire of the show-biz couple and eventually led to the commotion.

“The airline should also improve its services…the incident should serve as a big lesson for them too,” added the officer.